
Vicky Monk – Chair of Judges
Marketing & Retail Operations Director at AO
Vicky Monk is Group Marketing & Retail Operations Director at online electricals retailer, AO, a role she has held since early 2022. She leads and oversees Brand & Marketing, Communications, Creative, CRM, E-Commerce and Supply Chain divisions for the group.
Vicky drives the development of the AO brand and marketing strategy as well as customer communications, improving the customer experience and on-site journey.
Joining AO pretty much straight out of university in 2009, Vicky has held multiple senior roles across the business during her journey, including Supply Chain, Business Development, & Customer Operations.
She has been instrumental in shaping and driving AO’s obsession with providing amazing customer experience, ensuring operational processes deliver and delight customers. Vicky brings this approach to brand development, which involves relentless focus and drive to achieve AO being recognised as the UK’s Most Trusted Electrical retailer and holding the UK’s highest score on Trustpilot based on volume of reviews.
Vicky has also represented AO in a number of industry forums including an ambassador of Retail Week’s Be Inspired diversity programme and leads a number of internal initiatives supporting women in business.
Vicky on LinkedIn